Customer Service Project Manager

Established in 1987 and headquartered in Taiwan, TSMC pioneered the pure-play foundry business model with an exclusive focus on manufacturing its customers products. As of 2024, TSMC serves more than 500 customers and manufactures over 11,000 products for high-performance computing, smartphones, the Internet of Things (IoT), automotive, and digital consumer electronics. It is the world's largest provider of logic ICs, with an annual capacity of 16 million 12-inch equivalent wafers. TSMC operates fabs in Taiwan as well as manufacturing subsidiaries in Washington State, Japan and China, and the Company began construction on a specialty technology fab in Dresden, Germany, in 2024. In Arizona, TSMC is building three fabs, with the first starting 4nm production in 2025, the second by 2028, and the third by the end of the decade.

Job Responsibilities:

The role is responsible for providing engineering services to a key account.

1. Handle customer's tapeouts and prototyping requests.

2. Prepare and host customer meetings and visits, and follow up with action items.

3. Clarify customer's requests and act as customer's advocate for integrated customer-centric response.

4. Lead the communication with customer on abnormal events.

5. Track customer account/ project's status and escalate customer's issues to management, and drive for solutions.

Job Qualifications:

1. At least 8 years of experience in semiconductor industries.

2. Proficient in English.

3. Experience in process integration or product engineering is preferred.

4. Proven capabilities in project management and cross-team communication will be a plus.

Thank you for your interest in TSMC. We sincerely appreciate your job application. Should your qualifications be a good fit, we will be in touch within one month to discuss the next steps in the hiring process.

Fostering a global inclusive workplace reflects TSMC's core values and business philosophy and is essential for our future success. Our commitment to global inclusive workplace allows us to create an environment where every employee, regardless of gender, age, disability, religion, race, ethnicity, nationality, political affiliation, or sexual orientation, can bring their unique perspective and experiences to work, enabling us to drive profitability, increase productivity, and unleash innovation. We strive to create a workplace that is equitable and accessible to all employees. We are committed to fostering an inclusive culture where every employee feels valued and empowered to contribute to our mission and provide excellent service to our global customers.