Customer Service Executive

Our role

• Provide technical support via phone and emailto addressquery/incident reported from users
• Identify, diagnose, and resolve problems related to PCs, application, software, mobile device, system and network issues
• Log customer requests into the system, ensure proper tracking / follow up and escalation of incidents for additional troubleshooting as if required
• Monitor and maintain service quality in accordance to Service Level Agreement

To succeed in this role

• Diploma or above in Information Technology or Computer related disciplines
• At least 1year helpdesk / call centre experience
• Ability to multi-task in a fast-paced environment
• Familiar with IT Applications/systems (e.g.Windows 10 / 7,MS Office,Adobe Reader / Writer,Mobile device setup and usage,WiFi and basic network knowledge)
• Willing to take shiftduty (42.5 hours per week)
• Customer-oriented with good communication skills in both spoken and written English and Chinese (includes Putonghua)

Candidate with more experience will be considered for the position of Senior Customer Service Executive - Helpdesk.

We offer to full-time staff:

• 14 days paid annual leave
• Attractive incentive bonus(if applicable)
• Structured training programme
• Comprehensive medical coverage, including clinical and hospitalization
• PCCW Group Staff Discount

Work Location: Meifoo

Related Industry: Public Utility