Customer Service Executive, Airfreight & Cross Trade

• Remuneration Package: Up to $4,500 + AWS + Variable Bonus
• Working Hours: Mon-Fri (9am-6pm), Alternate Saturday (9am-6pm)
• Working Location: East - Company Transport Provided at Multiple Pick-Up Points

Key Responsibilities

• Coordinate closely with overseas offices to ensure smooth shipment execution
• Manage cross trade shipments and Purchase Order (PO) processes from start to completion
• Respond promptly to customer enquiries and provide timely shipment updates
• Verify shipping documents (AWB/BL) and ensure compliance with regulations
• Monitor shipment profitability, validate rates, and ensure accurate billing
• Investigate service issues and propose corrective actions
• Track shipments, provide flight/vessel updates, and ensure on-time delivery
• Prepare reports and participate in customer meetings
• Ensure compliance with customer SOPs, operational procedures, and QHSE standards

Key Requirements

• Minimum 2 years of customer service experience in freight forwarding
• Knowledge of sea freight is required air freight experience is an added advantage
• Familiar with shipping documents and Incoterms
• Strong communication and interpersonal skills
• Detail-oriented, proactive, and able to work independently

Interested candidates can forward their CVs in MS Word format to [Confidential Information]

Reg No R1875181

Triton AI Pte Ltd

License no. 21C0661