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Customer Service Executive, Airfreight & Cross Trade

2-4 Years
SGD 3,500 - 4,500 per month
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  • Posted 2 days ago
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Job Description

  • Remuneration Package: Up to $4,500 + AWS + Variable Bonus
  • Working Hours: Mon-Fri (9am-6pm), Alternate Saturday (9am-6pm)
  • Working Location: East - Company Transport Provided at Multiple Pick-Up Points

Key Responsibilities

  • Coordinate closely with overseas offices to ensure smooth shipment execution
  • Manage cross trade shipments and Purchase Order (PO) processes from start to completion
  • Respond promptly to customer enquiries and provide timely shipment updates
  • Verify shipping documents (AWB/BL) and ensure compliance with regulations
  • Monitor shipment profitability, validate rates, and ensure accurate billing
  • Investigate service issues and propose corrective actions
  • Track shipments, provide flight/vessel updates, and ensure on-time delivery
  • Prepare reports and participate in customer meetings
  • Ensure compliance with customer SOPs, operational procedures, and QHSE standards

Key Requirements

  • Minimum 2 years of customer service experience in freight forwarding
  • Knowledge of sea freight is required air freight experience is an added advantage
  • Familiar with shipping documents and Incoterms
  • Strong communication and interpersonal skills
  • Detail-oriented, proactive, and able to work independently

Interested candidates can forward their CVs in MS Word format to [Confidential Information]

Reg No R1875181

Triton AI Pte Ltd

License no. 21C0661

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Job ID: 149149603

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Skills:

Familiar with shipping documentsKnowledge of sea freight