Remuneration Package: Up to $4,000 + AWS + Variable Bonus
Working Hours: Mon-Fri (9am-6pm), Alternate Saturday (9am-6pm)
Working Location: East - Company Transport Provided at Multiple Pick-Up Points
Industry: Freight Forwarding & Logistics

About the Role

Join a dynamic global logistics environment where you will play a key role in managing cross-border shipments and purchase orders. This role offers exposure to international coordination, end-to-end shipment handling, and customer relationship management within the fast-paced freight forwarding industry.

Key Responsibilities

Coordinate closely with overseas offices to ensure smooth shipment execution
Manage cross trade shipments and Purchase Order (PO) processes from start to completion
Respond promptly to customer enquiries and provide timely shipment updates
Verify shipping documents (AWB/BL) and ensure compliance with regulations
Monitor shipment profitability, validate rates, and ensure accurate billing
Investigate service issues and propose corrective actions
Track shipments, provide flight/vessel updates, and ensure on-time delivery
Prepare reports and participate in customer meetings
Ensure compliance with customer SOPs, operational procedures, and QHSE standards

Key Requirements

Minimum 2 years of customer service experience in freight forwarding
Knowledge of sea freight is required air freight experience is an added advantage
Familiar with shipping documents and Incoterms
Strong communication and interpersonal skills
Detail-oriented, proactive, and able to work independently

Apply now, send your CV to [HIDDEN TEXT]

Reg No. R1875181
Triton AI Pte Ltd
License no. 21C0661

Customer Service Executive – Airfreight (Cross Trade)