Customer Officer, Japanese Speaking

Your role

• To provide professional customer services to clients via phone calls / email / live-chat

• To handle customer inquiries and fulfill customer requests in areas including dining reservations, travel planning, shopping services, entertainment, sports, recreation & special events

• To manage communication with customers in a friendly, professional & courteous manner

• To perform ad-hoc tasks as assigned

• Shift duty within 08:30 - 18:00

To succeed in this role

• HKCEE / DSE graduated or above

• N2 level or above in Japanesein both written and spoken

• Effective communication in written & verbal English & Chinese (Cantonese and Mandarin)

• Customer-oriented, good telephone manner & problem solving skill

• Proficient in MS Excel, Word, PowerPoint and Chinese word processing

Contacts for Enquiries

• WhatsApp:

We offer attractive & competitive salaries and benefits, an exciting work environment, and excellent career development opportunities. If you have the desire for an exciting and rewarding career, please click Apply Now or send us your resume along with your present and expected salary to the Human Resources Department by email at.

For more information on other job opportunities at PCCW, please visit our website:.

HKT is an equal-opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer'sprivacy statement(, a copy of which will be provided immediately upon request.