Customer Grievance Handling and Planning

Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Responsibilities are within the Sales Support and Administration Function as a generalist or in a combination of Disciplines

Job content:
1. As an investigator of abnormal behavior cases of company salespersons, communicate with business channels and conduct telephone interviews with policyholders to clarify and investigate abnormal cases.
2. Coordinate and coordinate various internal and external audits, support system planning and irregular projects.
3. Support the handling of complaint cases, integrate feedback on defects in the recruitment process and the company's administrative processes, and track the implementation of subsequent improvement matters.
4. Production of various routine reports and presentations

Working conditions:
1. Education: College (inclusive) or above, preferably insurance, wind management, law-related majors
2. Professional knowledge/ability: careful and responsible, positive, good work attitude and communication and coordination skills, understanding of basic insurance business processes
3. Familiar with relevant laws, data statistics collection, Microsoft Office software application, familiar with PPT and Excel key analysis.
4. Relevant experience: 3-5 years of experience in related positions in the insurance industry (legal compliance, insurance services, process planning, appeals, etc.).

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organization irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to sup port people with individual physical or mental health requirements.