Assisting in execution and operation of CRV/SKC CRM.
- CRM Operations
- Maintain and optimize the CRM system, resolving daily operational issues.
- Omni-Channel CRM Campaign Planning & Execution
- Plan and execute CRM activation programs for the brand and sales channels to strengthen customer engagement.
- Support both online and offline (clinic) customer activities, including information collection and customer connection.
- Analyze campaign performance and provide actionable recommendations for improvement.
- Social Media Platform Management
- Manage social media platforms, including content creation, asset development, and thematic campaign planning.
- Data Insights & Reporting
- Analyze membership data, perform segmentation and behavioral analysis, and identify growth opportunities.
