JOB DESCRIPTION:
- Provide professional advices and support to resolve every customer request on chat with the agreed service quality principles
- Provide professional advices and support on maintenance of FAQ inventory to ease customer servicing on chat
- Assist customer's enquiries on services/ products/ promotions on chat
- Support team leader to maintain FAQ inventory for chat service.
REQUIREMENTS:
- Degree Holder is an advantage
- Minimum 1 year of customer service experience, prefer in the banking industry with chat handling experience
- Must be suitable for call centre environment
- Microsoft Office and Outlook. Must be able to talk and type, and with English & Chinese typing skill (traditional & simplified Chinese)
- China business knowledge is an advantage
- Self-motivated with strong drive to achieve results. Displays professionalism and ability to adapt to change.
Please note that only shortlisted candidates will be notified. All information gathered will be treated in strict confidentiality and solely used for recruitment purpose.
