Consumer Operations Manager (Insights & Analytics)

About the Role

Are you ready to play a critical role in shaping growth at Uber Eats Taiwan As the Consumer Operations Manager (Insights & Analytics), you will work closely with a high-performing Operations team that drives the day-to-day consumer engine behind Uber Eats. In this role, you'll sit at the intersection of data, business decisions, and execution, helping turn complexity into clarity and insight into action.

Your primary focus will be to deeply understand local market dynamics and competitive context, track and evaluate the performance of our initiatives, and assess how campaigns, incentives, and product levers impact users across the entire lifecycle. You will own analytical problem-solving end to end - from framing ambiguous business questions, to designing the right analyses, to interpreting results that inform real decisions.

With strong analytical rigor and business acumen, you will translate complex, cross-lifecycle datasets into clear insights and practical recommendations. This role is ideal for someone who is comfortable navigating ambiguity, collaborating with cross-functional peers, and grounding discussions in data while staying close to business realities.

If you're excited by the opportunity to influence growth at scale, work on problems that matter, and see your analysis directly shape how Uber Eats operates in Taiwan, we invite you to seize this opportunity and join us.

What you'll do

Performance tracking:

• Track and evaluate the performance of consumer initiatives, ensuring results are clearly understood and consistently measured
• Monitor trends in user behavior, campaign outcomes, and investment efficiency to identify risks and opportunities
• Develop clear performance views that help teams understand what is driving results and where optimizations are needed

Competition / Market insights:

• Stay close to local market dynamics and competitive activity, translating external changes into meaningful business context
• Analyze how market and competitive shifts influence user behavior and growth performance
• Partner with cross-functional teams to assess how market changes impact user behavior, campaign performance, and lifecycle outcomes

Actions-driven consumer insights:

• Translate ambiguous business questions into structured analytical approaches, including identifying the right metrics, cohorts, and interpretations
• Deep dive into complex consumer datasets to uncover insights that inform growth tactics and operational decisions
• Move beyond reporting to clearly articulate so what and now what, helping teams move from insight to actions

User lifecycle insights/analysis:

• Analyze user behavior across different stages of the user journey to identify key growth and retention opportunities
• Evaluate how product, affordability, campaigns, and user experiences influence user movement across lifecycle stages
• Partner with Operations teams to apply lifecycle insights to improve campaign design and user strategies

What you'll need

• Professional Experience: 5+ years of experience in business or data analytics, consulting, market research, or online platforms
• App/Online Platform Background: Proven experience analyzing consumer-facing app or online platform data, with a strong track record in user funnel analysis and evaluating marketing or incentive ROI is a strong plus
• Data Proficiency: Strong hands-on analytical capabilities using SQL and advanced spreadsheet modeling (Excel or Google Sheets). Ability to translate complex analyses into clear, intuitive charts and data stories that support decision-making. Python & BI tools (e.g. Tableau) experience is a plus
• Business acumen: Strong understanding of how a three-sided marketplace operates, including consumer levers and interrelationships of key metrics, with the ability to keep the big picture in mind in day-to-day work
• Communication Skills: Clear and structured verbal and written communication skills, with the ability to explain insights, assumptions, and implications to cross-functional partners
• Self-Starter & Ownership: Self-motivated and comfortable working independently in ambiguous problem spaces, while collaborating effectively in a fast-paced, cross-functional environment
• Educational Background: Bachelor's or Master's degree (BA, BS, MSc or MBA)
• Language Proficiency: Fluent in both English and Mandarin, especially written and spoken

About Uber Eats Taiwan

Over the past decade, Uber Eats has earned strong customer love and acceptance across Taiwan. What started in Taipei has grown into a nationwide platform, evolving from food delivery into a service that supports everyday needs.

We take on ambitious challenges every day - and we do it as a team. You'll work alongside talented, driven colleagues who value collaboration, curiosity, and impact. We believe in amplifying individual strengths and creating an environment where you can see the results of your work in real time.

We welcome people from diverse backgrounds who are excited to help shape the future of how people live, work, and move.

.Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .