Chief Information Officer, International Wealth and Premiere Banking Insurance - GCIO

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Our GCIO organisation plays a critical role for the bank. This team partners with the businesses to build the platforms, systems, and products that our customers use every day. We keep people's money and data safe, and are at the forefront of driving innovation for our businesses, customers, and colleagues.

We are currently seeking a high calibre professional to join our team as a Chief Information Officer, International Wealth and Premiere Banking Insurance.

Role purpose

HSBC Life is a world-class institution where you can specialize in Insurance but enjoy the advantages that come with being part of a leading global international bank. Insurance is about people, and the promises they make. At HSBC Life we help deliver on these promises by providing a wide variety of life insurance products and services to our clients throughout the Asia-Pacific region. We are currently seeking a high caliber professional to join our team as Chief Information Officer, Insurance.

Functionally reporting into the IWPB Technology CIO, this role will be accountable for managing the Insurance technology estate within IWPB Technology and driving the business strategy across the Insurance agenda for the Global Insurance business with markets and focus predominantly in Asia underpinned by an estate of over 200 Application instances and c.800 FTE's.
The role will be instrumental in delivering the technology strategy that supports business growth across the Insurance Value stream in multiple areas, including individual life and group life, employee benefits and wellness solutions. The key Sub Value streams in scope are 4 Global Capability SVS & 4 Market SVS

• Global Sales & Distribution (including partnerships)
• Global Servicing
• Global Health & Wellness
• Global Enablers (including INS MX & INS UK)
• INS Hong Kong
• INS Hang Seng
• INS Singapore
• INS China

The role will also provide oversight for service management and customer impacting issues, improving operational resilience, driving Change Quality, Delivery Agility using DevOps adoption and Deployment Frequency, managing various IT Controls Compliance, Audit Compliance and Risks and Regulatory reporting.

Accountabilities for Business, Customers and Stakeholders

• This role will face off to the Global CEO & COO of Insurance, CEO's and COO's of Insurance Markets on a regular basis and the role will work in partnership with the Insurance COO's at a market and global level, along with respective business heads, and own the delivery of Technology solutions for all Insurance Sub value streams, ensuring a best in industry end to end experience for insurance.
• This role will manage the global insurance technology delivery capabilities across all manufacturing and distribution markets to deliver an optimal bancassurance capability, alongside support for external channels in key markets.
• HSBC Life manufactures insurance products in multiple markets, and manages distribution agreements across Asia, Europe and the Americas. Technology teams are in all core business markets with development and support activities primarily run out of development centers in China and India.
• Enabling, driving and sponsoring Agile and DevOps principles are significant focus areas, as are control compliance and astute financial management.
• The CIO will need to work with other Technology and Business partners to ensure that the HSBC Insurance Technology deliverables are aligned to the HSBC IWPB & Insurance Architecture framework model
• Demonstrates leadership on regulatory and compliance matters, maintains awareness of risk and minimizes the likelihood of it occurring through its identification, assessment, mitigation and control
• Work with other stakeholders and suppliers across IWPB technology to agree delivery of supplied services, global technology centres, and partner closely with the key business and transformation stakeholders
• Responsible for all Insurance Technology people change related to restructuring within the business including relationship and alignment with local HR and industrial relations

Typical Targets and Measures

• Enabling INS business increased NB CSM & customer acquisition and drive through platforms, improved NPS and customer experience
• Help Insurance business in markets to retain and grow leadership positions eg INS HKG & HSIC retain leadership positions in Hong Kong.
• Incident reduction, improved service availability and operational resilience
• Enabling reduced operational cost, reduced RTB cost to optimize CTB

Leadership & Teamwork

• Act as a key partner and representative of the HSBC INS Exco Team, acting as a visible leader to the wider HSBC Insurance population. Should have experience building and leading large diverse teams to deliver on a common business vision.
• Accountable to IWPB Technology CIO for managing resources from multiple technology disciplines delivering into HSBC Insurance
• Will provide functional and entity management oversight and steer the teams working across various Insurance Sub value streams which encompasses the overall accountability for HSBC Insurance, covering all technology teams, from engineering to service management to risk and controls to business management.
• Role model for valuing difference, succeeding together, taking responsibility and getting it done.
• Passionate about high performance culture through collaboration and effective people interaction
• Leads others by enabling their success, inspiring people through engagement in our purpose

Operational Effectiveness and Control

• Maintain HSBC internal control standards and addresses audit points and/or any issues raised by regulators in a timely manner. Fosters a compliance culture within the team, managing compliance risk and ensuring that the necessary training is completed. Optimize relations with regulators.
• Collaborates with other CIO's as required within IWPB & Asia & Middle East Tech as required along with , INS Global CEO and COO in maintenance of relevant government, regulatory and Board relationships
• Provide constructive challenge to existing practices/proposed initiatives and generate new and innovative solutions to address complex issues facing INS Technology.

Governance and Committee Memberships

• Member of the various CEO Exco forums and Business RMMs identifying, mitigating and preventing risks impacting the Insurance business, and providing relevant solutions and resolving any technology or business escalations on these forums.
• Governance: IWPB Global RMM, Service governance and ops resilience forums, Risks and controls forums, INS CEO critical program reviews, INS technology reviews.
• Will also be a key member of the Technology Strategy forums representing Insurance Markets in driving the digital agenda and devising the future technology strategy for the bank, leading adoption of new capabilities whilst managing the risk of failure.

Stakeholders - Internal and External

• Business face off: Global INS CEO, Global Insurance COO, Insurance IWPB Market CEO & COOs as needed
• Manage an effective relationship with partners and third-party vendor to ensure successful delivery and efficient cost management
• Creates and manages strong and trusted working relationship outside of IWPB through strong relationships within the broader HSBC group
• IWPB Insurance representation in all technology and business executive forums

Others

• Adopt a customer-first mind-set in managing change and make decisions to support the best outcomes for our customers, often when under pressure.
• Build a solid understanding and practical experience in implementing/iterating agile delivery methodologies, such as Scaled Agile Framework.
• Promote learning culture within the technical teams to ensure that the right skills are available in the right place and at the right time, specifically focusing on creating the future fit workforce for the bank.

Functional and Technical Knowledge

• An exceptional ability to lead across CEO and COO business stakeholders, functions & winning stakeholder support
• Outstanding understanding of Insurance platforms, their capabilities and ability to uplift their commercial and operational performance
• Possess a blend of business and digital savvy ability to drive strategy into commercial actions
• Strong commercial orientation and understanding of digital trends impacting the Insurance & IWPB business
• Strong understanding of technology landscape, including Technology and business architectures
• Ability to set clear strategic direction, aligned with market key stakeholders
• Experience working across multi-disciplinary and multi-cultural diverse work environments
• Ability to ensure expected High Levels of Service Availability are maintained, in the Immediate term by managing safe change and in the longer term by ensuring hardware and software is kept up to date and our cyber protection is carefully managed.
• Should have a proven track record in delivery, particularly of Insurance products/services, demonstrating experience deploying to and managing mobile and web channels
• Proactive and resilient. Ability to navigate complex organization problems, through collaboration and negotiation
• A strong understanding of the bancassurance/wealth environment, and workings of Insurance, wealth and private banking products as well as the servicing models that underpin these.
• Cost reduction and P&L experience is an asset with understanding how to drive digital growth
• Expert in Agile ways of working, including significant experience in Agile roles

Experience

• Broad and comprehensive understanding of concepts and principles within one discipline

Business / Commercial knowledge

• The role requires a sound understanding of a value unit / product / region / legal entity, alongside a good understanding of the industry and the challenges and changes in the sector.

Leadership

• Management responsibility of multiple teams, through subordinate managers, with accountability for independent budgets

Problem Solving

• Covers a wide range of diverse activities that require complex judgements and solutions based on conceptual thought and strategic vision and analysis

Innovation

• Is proactive in developing ideas, continuously searching for improvements in techniques which add value to the business and has full responsibility for implementation.

Accountability / decision making

• Latitude to make decisions within the value unit / region / product / legal entity strategy guidelines. There is direction from the long-term business goals with few or no policies to direct how the role should work.

Strategic Responsibility

• Creates business plans for own teams and expected to contribute into value unit / region / product / legal entity strategy.

Communication

• The role holder must possess a high level of sensitivity to the audience, be able to modify the beliefs and opinions of others, and negotiate with significant latitude for the final outcome.
• Establishing effective collaborative relations with external organisations is a critical part of the job.

The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regards to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role, please contact the recruiter for this role.

Opening up a world of opportunity

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Issued by The Hongkong and Shanghai Banking Corporation Limited.