AsCafe Un Deux Trois Supervisor, you will be responsible for the following duties:
Ensures all colleagues maintain a high standard of personal hygiene and grooming at all times
Ensures colleagues wear designated uniforms which are well pressed and in a good state of repair and that name badges are worn at all times
Maintains a good knowledge of all hotel facilities and is able to answer guest questions in a quick, polite and helpful manner
Handles guest complaints or problems promptly, ensuring that any resolved/unresolved incidents are reported to the manager in a timely manner
Have the ability to handle multiple tasks at one time
Reading, writing and oral proficiency in the English language
Ensures hotel policies and procedures are adhered to
Ensures statutory rules and regulations are adhered to e.g. Health & Safety at Work, Weights and Measures, licensing laws etc.
Demonstrates a working knowledge of fire prevention and ensures colleagues follow evacuation procedures on hearing the alarm
Demonstrates security conscious behaviours in respect of guests, colleagues and hotel property / welfare and reports suspicious circumstances to the Manager
Attends meetings and training sessions that may be beneficial personally or to the restaurant operation
Support company's philosophy and company culture through the use of Pillars and Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
To ensure that the Fire Life Health Safety and Security company standards and HACCP Standards are maintained and carried out. They must be monitored regularly to assist in scoring 100% on the MOHG health and safety audit
To ensure that Mandarin Oriental, Taipei's grooming and appearance standards are implemented and maintained to reflect an image of professionalism and care
To be able to lead and communicate with his/her colleagues during the restaurant operation
To supervise and participate in running of an efficient and profitable operation in the areas for which you are responsible. Liaise with your outlet manager to actively encourage a professional and dedicated team
To assist the Outlet Manager/Asst Outlet Manager in enabling colleagues to consistently achieve the service and product delivery standards with a high degree of client care and service at all times
Oversees the set-up and operation of a station/section in a restaurant
Provide services for guest such as order taker, promoting the restaurant food and beverages
Provide recommendation and prepare wine choice for the guest
To co-ordinate the service of food and beverage efficiently and accurately
To report and follow up all maintenance defaults affecting efficient and professional delivery of service
To involve with service related to VIP guests
To respond proactively to guest queries, ensuring that appropriate action is taken in the absence of the Outlet Manager/Assistant Outlet manager, followed by effective communication
To identify and carry out any specific training and development needs among the team
To perform and check all duties related to restaurant opening/closing check list
Perform any other reasonable duties as required by the Outlet Manager/Asst Outlet Manager
To carry out and supervise daily, weekly and monthly inventory
Responsible for cash float and cashiering
To maintain and order all the store requisition
To fully inform and aware about all information connecting to Food and Beverage outlets and Mandarin Oriental Taipei/Group generally
To maintain all Hotel's assets
As Cafe Un Deux Trois Supervisor, we expect from you:
Degree or Higher National Diploma in Hospitality/Hotel/Business/ Food & Beverage Services Management is preferred
A minimum of 5 years of experience working in a 5-star hotel environment, including 2 years in Food & Beverage Division
Our commitment to you
Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
MOstay. When you work as hard as our colleagues do, it's important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
