What This Job Involves
JLL's mission is to enable our teams to deliver future proof, consistent, scalable, customer centric services and experiences.
The Platform Program Support is a key part of this mission and will play a central role in RTO activities in particular. This role will support the Program Management team in the delivery of projects required by client and the Account.
Working in this fast paced environment, you will be the key Point of Contact for client's Return To Office program. You will be responsible for disseminating information from client to the JLL Team, ensuring instructions are clear and information is centrally managed. You will monitor client playbooks and data, and mobilize the JLL RTO Task Force and SMEs as needed.
Other responsibilities include:
- Chairing the weekly client/JLL RTO calls and ensuring actions are completed and tracked
- Meeting with the client FM POC on a regular basis to ensure JLL is up to date with client RTO activity
- Reporting RTO Activities to Account Lead
- Working with Platform Team to ensure established and new reporting procedures are understood and followed
- Managing small projects as required by the Platform Program Team
- Creating Platform Program support documentation and monitoring progress as needed
- Recommend continuous quality improvement practices and leverage data to drive best practice across the account
- Ad-hoc platform operations tasks
Qualifications:
- Technical: Expert Smartsheet architecture, Looker visualization, and proven ability to build automation tools (App Script/JavaScript/AI-prompt engineering).
- Business Context: Deep knowledge of site operations with the ability to reverse engineer desired business outcomes into technical workfl ows.
- Governance Mindset: Strong attention to detail regarding data quality and regional compliance.
- Communication: Ability to present technical automation benefi ts to non-technical leadership.
