Promotion of Financial Planning Services and Wealth Mgt Products
Acquire new affluent customers and solicit business opportunities through cross selling, referral, personal business connections, etc
Identify customer needs through financial needs analysis / planning and provide appropriate solutions on a broad range of banking, insurance & investment products (e.g. investment profile review, portfolio mgt.)
Offer suitable wealth management products/services in accordance with the customers profile, promote and explain the products & their associated risks, if any, to the customers
Attend to customers queries on wealth management incl. investment & treasury products needs
Attend all relevant training and briefings and reflect customer feedback & competitive situation and recommend suggestions to DBS Treasures Centre Manager &/or Branch Manager
Relationship Building and Account Servicing
Maintain regular contact with existing customers to build & deepen relationship and reduce attrition
Update customers on the latest product/market information and their account status to increase utilization & product penetration and increase share of customer's wallets through portfolio review and cross selling
Handle enquiries and execute financial transactions/orders & operations for customers
Keep attuned to the current economic and financial markets so as to be current and proficient in attending to customers queries
Make cross referral of other consumer banking products to the appropriate staff for follow-up
Customer Experience Management
Provide superior customer service and professional financial solutions through discreet financial needs analysis / planning that satisfies customers changing financial needs
Achieve and exceed the service standards set by the Bank
Audit and Compliance Control
Adhere to bank's policies, standards, operations guidelines/ procedures, security and internal control measures
Comply with the compliance and regulatory requirements and code of conduct, particularly those applicable to the course of selling, i.e. sales staff's licensing and fitness & properness, KYC, FNA, PDPO anti-money laundering & documentation completeness in a/c opening & in each deal
Teamwork
Work hand in hand with fellow colleagues and working partners to ensure that all objectives of the team are met and there is team harmony and unity
Job Requirement
At least 3 years sales experience in consumer banking, preferably with specialization in offshore affluent segment
Consistent and proven sales track record in wealth management products
Knowledge of offshore rules of engagements and cross-border sales and marketing guidelines
Familiar with local customs and client preferences for relevant market
