Complaint case Investigation and management, and support training and case sharing. 2. Monthly report preparation 3. Handle inspection matters in relation to S&D including RCSA, SCSA, regulatory audit, local audit. 4. Assisting supervisor or other teams with respect to suspicious transaction investigations, gathering financial intelligence. 5. Conduct related regulations/policies training and prepare the materials. 6. Conduct sales surveillance (callback/call monitoring/mystery shopper) to comply with internal/external policy and regulatory. 7. Ad hoc task support if necessary. -en
