Associate Manager, Retail Training and Development, Taiwan

Primary Purpose

The Associate Manager, Retail Training and Development, supports the planning and delivery of training initiatives by taking ownership of assigned training modules or sub projects. This role works closely with internal stakeholders to ensure effective execution and consistent follow through across training programs.

Key Responsibilities

Training Project Management

1. Take ownership of assigned training modules or sub projects and manage preparation, execution, and follow up

2. Coordinate training logistics including materials readiness, venue arrangement, and on site support

3. Review post training feedback, consolidate observations, and prepare training recap materials to support continuous execution improvement

Training Delivery and Content Coordination

1. Deliver assigned training topics in classroom, store, or virtual settings

2. Work closely with Regional Product Trainers to coordinate training rollout and content alignment

3. Review and validate localized global training materials to ensure content accuracy and consistency

Platform and Operational Management

1. Manage day to day operation of learning platforms including participant setup and content updates

2. Maintain training records, attendance tracking, and post training documentation

3. Consolidate and prepare monthly NPS reports by channel, including basic data summaries

Qualification and Experience

• Bachelor degree in Human Resources, Business Management, or related discipline
• Three to five years of experience in training and development or related learning roles, preferably in retail, fashion, luxury, or consumer brands
• Strong command of spoken and written English and Mandarin
• Solid presentation and facilitation capability
• Able to work independently, manage multiple priorities, and follow through on assigned projects
• Proficient in PowerPoint and Excel, with familiarity in visual content editing tools or AI based productivity tools considered a plus