Associate Director/ Director, Application Management Office, Information Technology

About FWD Group

FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 34 million customers across 10 markets, including BRI Life in Indonesia. FWD's customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.

For more information, please visit

For more information about FWD Hong Kong, please visit.

Job Summary

The incumbent of the Application Management Office (AMO) is responsible for building and leading a centralized shared services function that supports all application development teams across the organization. This role will drive operational excellence, software delivery quality, and compliance. Key accountabilities include establishing robust vendor management practices-especially for strategic partners -overseeing the Production Support Scrum Team to ensure reliable and efficient incident resolution, and centralizing administrative activities related to vendor management and procurement. The incumbent will also set up and govern a Release Team to manage and uplift software delivery quality, implementing best practices in release management, automation, and risk controls.

The role requires strong leadership in process improvement, stakeholder engagement, and cross-functional collaboration. The incumbent will ensure that all shared services are delivered efficiently, align with business objectives, and comply with internal governance and regulatory requirements. Success in this position will be measured by improvements in delivery quality, operational stability, vendor performance, and overall service satisfaction.

The Job

• Build and manage a centralized shared services function for application teams, including vendor governance, production support, procurement, and release management

• Oversee strategic software and infrastructure vendors to ensure performance, compliance, and value

• Lead the Production Support Scrum Team to resolve incidents efficiently, improve reliability, and implement best practices

• Govern release processes, perform quality assurance, and drive automation to enhance software delivery

• Streamline vendor and procurement workflows, documentation, and compliance

• Enforce SDLC discipline, risk controls, and audit readiness

The Person

• Bachelor's degree in Computer Science/Information Systems or related discipline
• 15+ years in application development within financial institutions (insurance/banking), including 7 years leading teams delivering regulated systems
• Proven expertise in SDLC governance (Waterfall/Agile), test management, and Change/Release Management in complex, integrated environments
• Proven experience with vendor management, production support, and release governance
• Strong stakeholder management across Compliance, Operational Risk, IT Security, Data Governance and business functions excellent communication and influencing skills
• Strong communication and stakeholder management skills, with the ability to influence at the executive level
• Business acumen to translate complex technical strategies into tangible business value
• Collaborative mindset with experience managing internal teams and external service providers
• Comfort with audit/assurance practices, control testing, and evidence management

We offer 5-day work, 20-22 days annual leaves, excellent learning & development opportunities and an attractive package to the right candidate.

Information collected will be treated in strict confidence and used solely for recruitment purpose. The company will retain all applications no longer than 24 months of which will be destroyed thereafter. When there are vacancies in any of our subsidiaries, holding companies, associated or affiliated companies of, or companies controlled by, or under common control with the Company during that period, we may transfer your application to them for consideration of employment. We are an equal opportunity employer. We do not discriminate on the basis of race, gender, disability or family status in employment process.