Ensure all boutiques comply with group policies, H&S requirements, audit standards, and operational guidelines.
Assist in aligning local retail operations with global brand standards and commercial priorities.
Oversee system rollouts and monitor adoption by boutique teams, providing structured feedback stakeholders.
Lead boutique openings, closures, renovations, and CapEx planning.
Monitor maintenance needs and manage related budgets for three internal boutiques (2 Taipei, 1 Taichung).
Coordinate boutique training programs and manage training budgets.
Manage audit preparation, execution, and follow-up to meet Group compliance standards.
Sales & client journey (40%)
Monitor and report staff sales performance against goals, tracking sales leads and follow up actions
Work closely with HQ Merchandising and Supply Chain teams to optimize assortment and timely delivery
Monitor stock availability to minimize lost sales and improve fulfillment of client requests.
Act as the central coordinator of end to end client journey follow-up for internal boutiques.
Ensure timely follow-up on boutique requests on product allocations and special customer repair cases
Track client feedback and escalate key insights to GM and HQ for continuous improvement.
Business Analysis and Reporting (20%)
Collect and consolidate Boutique forecasts on a regular cadence, challenging assumptions when needed, and keeping Headquarters (HQ) and management updated on expected performance versus target
Provide regular business analysis reports and commercial data update requested by GM and HQ.
Provide compliance reports requested by Richemont RRF, such as HR, security, audit, and finance.
Prepare monthly commission reports with accuracy and timeliness.
