Assistant Manager, Member Service Proposition

Position Responsibilities:

• Develop and deliver comprehensive educational programs and personalized messages to assist MPF members in retirement planning.
• Create and manage customer campaigns to engage members and drive business objectives.
• Collaborate with various teams to enhance member engagement and improve customer experience
• Monitor and analyze member feedback and engagement metrics to continuously improve educational content and strategies.
• Lead the design of the MPF member engagement program using member data and journey mapping facilitate the selection and procurement of member offers serve as a core member of the workgroup responsible for launching and maintaining the B2B2C program.

Required Qualifications:

• Bachelor's degree in Business, Marketing, Communications, or a related field.
• Proven experience in developing and executing employee engagement strategies, preferably in the financial services industry.
• Strong understanding of customer engagement principles and best practices.
• Excellent communication and interpersonal skills, with the ability to engage with diverse stakeholders.
• Ability to analyze data and insights to drive informed engagement strategies.
• Proactive and self-motivated individual with the ability to work in a fast-paced and dynamic environment.
• Strong project and time management skills (managing complex project structures, tight timelines)
• Flexible and adaptable when dealing with changes and uncertainties (e.g. uncertainties and changes in scope and/or timing of projects)

When you join our team:

• We'll empower you to learn and grow the career you want.

• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we'll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .