Assistant Manager/Manager, Life Administration (Major Transactions/Value/ Payment)

About FWD Group

FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves more than 38 million customers across 10 markets, including BRI Life in Indonesia. FWD's customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.

For more information, please visit

For more information about FWD Hong Kong, please visit .

The Job

• Manage daily operations of the team which responsible for Renewal Payment/Billing
• Assess and approve cases within authority
• Assist team lead to supervise and lead the team to achieve the KPI and SLA
• Conduct detailed checks on policy information, system inputs, and documentation to ensure all process and documents comply with company guidelines/ regulatory requirement and minimize errors
• Handle enquires from different channels (e.g. internal departments, distributors and brokers)
• Provide training and support to the team members to ensure high-quality services delivery
• Identify areas for enhancement and implement changes to streamline the workflow
• Assist in any ad-hoc projects or duties as assigned

The Person

• University degree holder
• Minimum of 5 years experience in policy administration within life insurance industry
• Familiar with AML/EDD basic requirements is an advantage
• Strong leadership, proactive, good communication skills, and multi-tasking
• Strong team player with the willingness to mentor and coach junior members
• Good command of both written and spoken English and Chinese
• Good PC skills, including Excel, Word, and PowerPoint
• Candidate with more experience will be considered as Manager position

We offer 20-22 days annual leaves, excellent learning & development opportunities and an attractive package to the right candidate.

Information collected will be treated in strict confidence and used solely for recruitment purpose. The company will retain all applications no longer than 24 months of which will be destroyed thereafter. When there are vacancies in any of our subsidiaries, holding companies, associated or affiliated companies of, or companies controlled by, or under common control with the Company during that period, we may transfer your application to them for consideration of employment. We are an equal opportunity employer. We do not discriminate on the basis of race, gender, disability or family status in employment process.