Assistant Manager / Manager, Claims

Position Responsibilities:

• Assist in managing claims team operation, ensuring adherence to all Company and Department objectives, guidelines, and Standard Operating Procedures (SOPs), while effectively mitigating risks.
• Assist in consolidating and analyzing claims data to produce operational and management reports.
• Collaborate with the different Teams of Company to deliver quality claims services and different departmental initiatives.
• Participate in system enhancement, claims management, claims services transformation, pre-assessment process, FWA and cost containment projects.
• Partner with Business Analysts to manage system incident procedures and implement enhancements.
• Coordinate meeting logistics and prepare materials to support team collaboration and governance activities.
• Handle any ad hoc assignments.

Required Qualifications:

• Degree holder or above
• 5 - 7 years of experience in Group Life and Health Insurance field
• Professional qualifications (e.g. FLMI, ICA) are preferred
• Solid experience in claims adjudication and pre-approval
• Able to work independently under tight schedule
• Good interpersonal and communication skills
• Strong analytical and organization skills, high attention to details
• Proficiency in MS Word, MS Excel, MS PowerPoint and Chinese Word Processin g
• Good command of English, Chinese and Mandarin, both spoken and written

When you join our team:

• We'll empower you to learn and grow the career you want.
• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we'll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .