Assistant Manager, HNW Business Support

About FWD Group

FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 34 million customers across 10 markets, including BRI Life in Indonesia. FWD's customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.

For more information, please visit

For more information about FWD Hong Kong, please visit.

The Job

• Be the key person in overviewing and arranging daily policy delivery to business partners

• Handle wide range of after sales servicing requests (e.g. policy delivery, change of policy ownership/insured/beneficiary, policy feature application, policy surrender and claim, collateral assignments etc.) to distribution channels to ensure service standards are met

• Work with the team members and related internal departments closely and cooperatively in policy servicing and operational matters, and resolve problems

• Ensure accurate and timely data entry into policy administration systems

• Assist in improvements to enhance policy servicing process and operational efficiency

• Involved in reviewing and updating manuals, procedures and operational documentation

• Assist in preparation of announcements or notices to business partners

• Take part in maintenance of the broker portal

• Assist in onboarding banks for premium financing facility

• Prepare training materials and participate in training for business partners when required

• Assist ad-hoc projects if need.

The Person

• Bachelor's degree holder or above with experience in policy administration and general insurance policy servicing, preferred in life insurance business with operations knowledge

• 3-5 years of relevant experience in life insurance operations or business support

• Detail-minded, organized and with good interpersonal skills in communication with our internal departments and business partners

• Positive and driven work attitude and ability to work independently and as part of a team

• Able to work under pressure and meet tight deadlines

• Good command of written and spoken English and Chinese

• Proficient in Microsoft Office applications.

We offer 5-day work, 20-22 days annual leaves, excellent learning & development opportunities and an attractive package to the right candidate.

Information collected will be treated in strict confidence and used solely for recruitment purpose. The company will retain all applications no longer than 24 months of which will be destroyed thereafter. When there are vacancies in any of our subsidiaries, holding companies, associated or affiliated companies of, or companies controlled by, or under common control with the Company during that period, we may transfer your application to them for consideration of employment. We are an equal opportunity employer. We do not discriminate on the basis of race, gender, disability or family status in employment process.