Applications Support Engineer, Textile Industry

As a global leader in color management solutions, we specialize in offering instruments, software, and services to improve the precision, performance, and efficiency of the color workflow for our customers.

Our global teams provide sales, service and support in over 100 countries throughout Europe, the Americas and Asia. For more information, visit www.datacolor.com

Datacolor is actively seeking a talented Applications Support Engineer, Textile Industry to join our global workforce.

Position Summary:

Provide technical support to customers in textile dyeing & finishing industry, including software installation, operational training & applications support for Datacolor products.

Essential Duties & Responsibilities:

You:

• Provide product training to customers for Datacolor instruments and software systems, related to color quality control & formulation.
• Provide applications support to customers and assist them in troubleshooting for application-related problems.
• Utilize Salesforce (CRM) efficiently to record & manage customer information in compliance with the service & support procedures, and KPIs.
• Provide internal technical product support, including product trainings, and pre-sales technical support.
• Assist the product development and update process by providing feedback on customers requests.
• Prepare technical documentations on products and industrial applications.
• Assist in trade shows by giving technical support and demonstrations.
• Prepare and give presentations for technical seminars.
• Service Contract sales and achieve a certain annual contract sales target.

Experience & Qualifications:

• Bachelor's degree in textile chemistry/technology or other relevant technical discipline.
• Experience in textile color formulation & textile laboratory environment.
• Minimum 5 years of experience in customer support & service management.
• Proven interpersonal & communication skills with customers and internal departments.
• Excellent communication skill in spoken & written English.
• Experience with Salesforce.com or similar CRM tool.
• Frequent travelling within Taiwan. Overseas travel as necessary.
• Experience in textile industry and color management.

Location:

Taibei

Our Core Values:

Learn, understand and live the Datacolor Core Values of Customer Focus, Execution, Ownership, Teamwork, Learning, Ethics, and Passion.

Our Core Competences:

We believe Communication, Adaptability and Problem Solving are core competencies that all our employees consistently demonstrate.

Your Benefits:

Datacolor is committed to rewarding your dedication with an attractive compensation package. We offer an environment that fosters personal and professional growth, where your ideas matter. Our flat hierarchy ensures easy access to everyone, promoting collaboration and innovation.

Interested:

• Want to work in a company focused on innovative color management solutions
• Looking for flexibility and autonomy in a global and diverse company
• Want to be able to make daily connections with people all over the globe
• Do you want to work in an open and informal atmosphere where your personal input is valuable

Do not hesitate and join Datacolor if the answer is yes! Apply today!

Datacolor is an Equal Opportunity Employer.

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the notice from the Department of Labor.