Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Tricentis Tosca

Good to have skills : NA

Minimum 7.5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

A LiveCompare Resources to focus on designing, building, and maintaining Tricentis LiveCompare workflows and Apps that analyze SAP landscapes with a special emphasis on custom ABAP code quality, impact analysis, and change risk assessment across transports, support packs, and ChaRM-driven changes. The role operationalizes LiveCompare s workflow-driven development environment to automate what to test decisions, integrate with change tools (e.g., ChaRM), and continuously improve custom code quality and release confidence.

Roles & Responsibilities:

• Workflow Design and Development
• Build, customize, and optimize LiveCompare workflows that retrieve, compare, and analyze SAP objects, dependencies, and code quality persist and present results via datasets, reports, and charts.
• Convert workflows into Apps where appropriate to simplify execution and parameter input for non-technical users.
• Custom Code Quality and Impact Analysis
• Implement and Maintain workflows that automatically detect ABAP code changes
• Use smart impact analysis to identify used, impacted, and most-at-risk objects and prioritize test scope around high-risk executables, users, roles, and interfaces.
• Change and Release Integration
  
  

I-ntegrate LiveCompare with SAP ChaRM to trigger asynchronous impact analysis when change requests reach configured statuses (e.g., Implemented), and expose reports back to stakeholders.

• Configure HTTP/RFC connections and REST API calls between Charm and LiveCompare and manage action profiles (manual and auto triggers) for impact analysis execution.
• Reporting and Decision Support
• Produce actionable reports and dashboards that highlight risk, test gaps, and code quality findings help optimize regression scope and accelerate releases.
• Operations, Governance, and Enablement
• Manage workflow execution schedules, workspaces, datasets, and role-based security access within the LiveCompare platform.
  
  

T-rain testers on using LiveCompare Apps and results to streamline test selection and reduce hyper-care risk.

• Collaborate with ABAP, Basis, QA, and ALM/DevOps teams to embed LiveCompare in SDLC and release processes, including Tosca when applicable.
  
  

LiveCompare Expertise

• Proficient with LiveCompare workflow authoring (actions, parameters, datasets), templates, Apps, scheduling, and repository/workspace management.
• Hands-on experience with impact analysis patterns, dependency discovery, comparison actions, and report generation for SAP systems.
• Experience integrating LiveCompare with ChaRM via REST API,
  
  

SAP and ABAP Foundations

• Strong understanding of SAP transports, ChaRM processes, and object dependencies affecting custom code and business processes.
• Familiarity with ABAP code structures, unit testing, and quality check concepts to interpret and operationalize results in workflows.
  
  

Toolchain and ALM Awareness

• Exposure to test repositories/automation (e.g., Tosca) and ability to align LiveCompare outputs to test gap identification and prioritization.
• Comfort working within role-based access models and enterprise governance for analytics platforms.
• Strong understanding of SAP transports, ChaRM processes, and object dependencies affecting custom code and business processes.
• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Lead efforts to improve system reliability and performance through effective problem-solving strategies.
• Mentor junior team members to enhance their technical capabilities and support skills.
• Coordinate cross-functional communication to ensure alignment on issue resolution and system updates.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in TOSCA Testsuite.
• Good To Have Skills: Experience with Functional Test Planning, Automated Testing.
• Strong analytical skills to diagnose and troubleshoot complex software issues.
• Ability to work with various testing tools and frameworks to support automation efforts.
• Experience in managing and executing test cases to validate system functionality.
• Familiarity with software development lifecycle and quality assurance processes.
• Minimum 4 years experience with Tricentis tool set which includes TOSCA and Live Compare
• Minimum 3 years experience in working with LiveCompare for SAP test impact analysis
• Minimum 4 years experience in working with other Tricentis products and integrations
• Experience in SAP testing and SAP landscape
• Minimum 4 years experience in Agile and DevOps methodologies
• Excellent communication, problem-solving, and analytical skills
• PowerShell, PowerBI and SQL server experience
  
  

Additional Information:

• The candidate should have minimum 5 years of experience in TOSCA Testsuite.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.