Job Description

Experience: 5–10+ Years

Locations: Bangalore | Hyderabad | Noida

Work Mode: On-site

About the Role

We are looking for an experienced Cardiology Application Support Engineer (L2/L3) to provide advanced application support, administration, monitoring, troubleshooting, and maintenance for enterprise Cardiology and Cardiovascular Information Systems.

The ideal candidate should have hands-on production support experience with platforms such as Change Healthcare CPACS, Fuji CPACS, MUSE, and GE CCW, along with strong knowledge of Cardiology workflows, DICOM, HL7, and clinical application integrations.

Key Responsibilities

Provide L2/L3 support for enterprise Cardiology applications.
Troubleshoot complex application, interface, workstation, and device connectivity issues.
Support Cardiology PACS (CPACS), ECG/EKG, Cath Lab, EP, and Echocardiography workflows.
Monitor application performance, availability, interfaces, and device connectivity.
Troubleshoot DICOM routing, HL7 messaging, and clinical data integration issues.
Perform Root Cause Analysis (RCA) for recurring production incidents.
Coordinate with clinical users, infrastructure teams, vendors, and application teams.
Support application upgrades, migrations, configuration, testing, and maintenance.
Ensure system availability and compliance with operational SLAs.

Required Technical Skills

Cardiology Applications:

Change Healthcare CPACS
Fuji CPACS
MUSE
GE CCW
ISCV
XPER
MacLab
Epiphany
PB3000

Technical Knowledge:

DICOM and HL7
Cardiology PACS / CPACS
ECG/EKG workflows
Cath Lab and Electrophysiology (EP)
Echocardiography and Telemetry
Medical device integration
SQL / Database troubleshooting
Windows workstation and server environments
Application monitoring and incident management

Experience & Qualifications

5–10+ years of Healthcare IT / Clinical Application Support experience.
Strong hands-on L2/L3 production support experience.
Experience supporting enterprise Cardiology applications.
Knowledge of healthcare interoperability and clinical workflows.
Bachelor's degree in Computer Science, IT, Biomedical Engineering, Healthcare Informatics, or a related discipline.
Strong analytical, troubleshooting, and communication skills.

Important Candidate Requirement

Candidates must have practical, hands-on production support experience with Cardiology applications, particularly Change Healthcare CPACS, Fuji CPACS, MUSE, or GE CCW.

Interested candidates are encouraged to apply.