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Kyndryl

Analista de Suporte - Belo Horizonte/MG

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Job Description

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.


The Role

Como Analista de Suporte, voc ser a pessoa especialista de referncia em testes e resoluo de problemas, desempenhando um papel essencial na identificao e soluo de questes relacionadas a atualizaes de software, imagens de sistemas e implantao de hardware de ponta.

Responsabilidades:

  • Prestar suporte tcnico presencial e remoto para usurios finais, incluindo executivos
  • Diagnosticar e resolver problemas de hardware e software em diversos dispositivos
  • Realizar testes, atualizaes de software e implantao de imagens de sistemas
  • Instalar e configurar equipamentos de TI (desktops, laptops, perifricos)
  • Garantir a funcionalidade e segurana dos sistemas operacionais e aplicativos
  • Registrar e acompanhar chamados no ServiceNow, garantindo cumprimento de XLAs e SLAs
  • Colaborar com equipes internas e parceiros estratgicos para resoluo de incidentes
  • Identificar oportunidades de melhoria, automao e reduo de custos
  • Apoiar projetos de modernizao tecnolgica e implantao de novos dispositivos
  • Garantir excelente experincia do usurio final, mantendo altos padres de qualidade.

Seu Futuro na Kyndryl

Toda posio na Kyndryl oferece um caminho para o crescimento da sua carreira. Temos oportunidades nicas, incluindo experincia prtica, programas de aprendizado e a chance de se certificar nas quatro principais plataformas do mercado.

Seja para ampliar sua base de conhecimento ou se especializar em um setor especfico, voc encontrar sua oportunidade aqui.


Who You Are

Voc excelente no que faz e possui a experincia necessria para provar isso. Mas, igualmente importante - voc tem uma mentalidade de crescimento, com vontade de impulsionar seu desenvolvimento pessoal e profissional. Voc focado no cliente - algum que prioriza o sucesso do cliente em seu trabalho. E, por fim, voc aberto e colaborativo - naturalmente inclusivo na forma como trabalha com os outros.


Habilidades e experincia necessrias:

  • Disponibilidade para atuar 100% presencial em Belo Horizonte - MG
  • Experincia em suporte de TI
  • Conhecimentos tcnicos bsicos em TI e microinformtica
  • Experincia com ServiceNow
  • Excelentes habilidades de comunicao (e-mail, telefone e presencial).

Habilidades e experincia desejveis:

  • Superior completo em Cincias da Computao, Tecnologia da Informao ou reas correlatas
  • Habilidades bsicas de leitura em ingls.


Being You

Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.


What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learningprograms give you access to the best learning in the industry to receive certifications, includingMicrosoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked How Did You Hear About Us during the application process, select Employee Referral and enter your contact's Kyndryl email address.

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Job ID: 136468513