Our client is a leading content and media company serving international airline clients and are looking for a proactive and client-focused Account Manager to join our growing team. This role will be responsible for managing airline accounts, delivering high-quality content solutions, and supporting business development initiatives within the inflight entertainment ecosystem.
Key Responsibilities:
Client & Account Management
- Serve as the primary or secondary point of contact for assigned clients, maintaining strong, responsive, and trusted relationships
- Monitor client satisfaction and proactively identify opportunities to enhance service levels or introduce new content solutions
- Lead the preparation and presentation of monthly or quarterly client reports and performance updates
Content & Project Coordination
- Manage the end-to-end content service cycle, from client briefing and content curation to final delivery and post-delivery support
- Coordinate content proposals, playlist development, and approval processes in line with airline requirements and programming deadlines
- Work closely with internal teams including acquisition, operations, and finance to ensure smooth and timely project execution
Business Development & Commercial Support
- Identify and pursue new business opportunities with potential airline clients or partners
- Support tender submissions, proposal writing, and other business development or commercial initiatives
- Represent the company at international and regional industry conferences, trade shows, and client meetings when required
Operational & Administrative Support
- Assist the finance team in following up on outstanding client payments to ensure timely collections
- Perform administrative or operational duties related to account servicing and business development activities
- Stay up to date with industry trends, airline needs, and evolving inflight entertainment technologies
- Carry out any other duties as assigned by the Employer from time to time
What We're Looking For:
- Strong client management and communication skills
- Experience in account management, media, content services, aviation, or related industries is an advantage
- Highly organized, detail-oriented, and comfortable managing multiple projects simultaneously
- Able to work cross-functionally with internal and external stakeholders
- Willingness to travel for client meetings or industry events when required
