Role Summary Own customer-facing technical success and drive liquid-cooling products from qualification to scale. You will lead design-in, validation, on-site support, and RMAs while bridging Sales, Engineering, Quality, Operations, and Manufacturing. Key Responsibilities 1. Project leadership: Plan/track milestones, manage risks, and drive cross-functional execution from design-in to volume. 2. Customer technical engagement: Capture requirements, discuss trade-offs, ensure spec compliance, and support architecture decisions. 3. Validation & quality: Define/execute test plans (pressure/leak, flow, thermal, vibration) document results and close actions. 4. On-site technical support: Triage, stabilize, and optimize performance at data centers and customer facilities. Flexible to travel for trouble shooting and customer visit when necessary. 5. RMA management: First response, on-site fault isolation, coordinate failure analysis with factory, implement and verify corrective actions. 6. Manufacturing/process interface: Solid understanding of liquid-cooling manufacturing (brazing/welding, cleaning, leak/pressure/helium testing, flushing, packaging, traceability) and close collaboration with the manufacturing team to ensure quality and yield. 7. Market & roadmap input: Synthesize customer needs and trends into product requirements and cost/quality targets.
