[ Job Responsibilities ]
You will play a key role in sustaining our relationships with Partners while ensuring Partners&apos product quality on KKday.
You have excellent professional customer service, communication, and project management skills.
Success in this position requires a strong background in Tourism, results-oriented management with excellent follow-through and attention to detail; strong and persuasive communication skills; solid technology skills; and a flexible, entrepreneurial orientation.
The ideal candidate must thrive in a challenging and fast-paced environment where prioritizing and multi-tasking are the norms.
[ Account Management ]
- Ensure their products (content, rates, and availability) is consistently optimized and competitive to maximize customer conversion.
- Review products weekly and request BD to deal with suppliers.
- Develop and sustain strong partner relationships by providing relevant data insights and superior consulting services to partners (operation management advice, marketing opportunities with KKday).
[ Destination ]
- Destination intelligence: Understand the industry and its developments - good knowledge of market trends, customer booking trends, partners rate structure, and pros and cons of competitors models.
- Identify, prioritize on-trend products to push sales.
[ Internal Stakeholders ]
- Collaborate with BD team to acquire products according to the assigned area.
- Work with Marketing Team to define marketing campaigns/promotions to maximize ROI (i.e Customer Acquisition, GMV, Profit Growth).
[ Others ]
- Report and analyze - follow the plan from line manager and/or top management, implement, and monitor KPI.
- Analyze and discuss trends, issues, and opportunities with the team.
We would love to hear from you if
- You have a strong background in Tourism or E-commerce (>1 year), team management (preferred) experience in the inventory team of an OTA or travel agency
- You are highly effective in communication and influencing skills with fluency in both English and Chinese
- You have exceptional client service skills and enjoy working with people
- You are data-driven, attention to detail
- You have high energy, positive, professional attitude; take pride in work product
- You have excellent written and verbal communication skills
- You have great teamwork skills, as well as individual initiative
- You have strong planning and organizational skills to balance and prioritize work
- You have strong demonstrated independence skills and the ability to spearhead initiatives & succeed in a fast pace, startup environment
- You are willing to roll up your sleeves and pitch in to help your colleagues when needed
- You have a strong passion for travel
