Customer Service Executive (Sales Support)
- Salary Range: $2,400 - $2,900
- Working Days: 5 days, Monday - Friday
- Working Hours: 8.30am to 5.30pm
- Location: West (Toh Guan)
Responsibilities:
Sales Support & Administrative Functions
- Prepare quotations, follow up on customer confirmation, and process sales orders.
- Coordinate work orders with relevant departments and maintain proper sales documentation.
- Prepare sales performance reports and monthly quotation summary reports.
- Prepare service agreements and support contract-related documentation.
- Handle vendor approval forms and customer digital portal setup when required.
- Maintain proper filing and document records.
Customer Service & Account Support
- Build and maintain good relationships with assigned customers.
- Follow up with customers to gather feedback and provide service support.
- Support customer visits and participate in customer engagement activities.
- Assist in maintenance contract follow-ups and renewal coordination.
Credit Control
- Follow up with customers on payment status and outstanding balances.
Sales & Business Support
- Gather market information, including competitor and industry updates.
- Support marketing and business development activities as assigned.
- Assist sales team in achieving customer satisfaction and business objectives.
Requirements
- Diploma in Business Studies, Office Administration, or related discipline.
- Minimum 1-2 years of experience in sales support, sales administration, or customer service role.
- Experience in industrial products, building industry, or service-related industry will be an advantage.
- Proficient in Microsoft Office applications.
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SHEE YOKE RU|R26161758 | The Supreme Hr Advisory Pte Ltd EA No: 14C7279
