Job Summary / Role Purpose
We are seeking a highly experienced Senior IT Manager with deep expertise in banking technology, large-scale system delivery, and AI-enabled software engineering. This role leads end-to-end application development, platform modernization, and GenAI adoption across retail and corporate banking domains. The incumbent will partner closely with business, risk, compliance, and operations to deliver secure, scalable, and optimize technology solutions that improve efficiency, customer experience, and operational resilience.
Key Responsibilities
Technology & Application Leadership
- Lead development, maintenance, and support of mission-critical banking systems across retail and corporate banking, including online banking, credit cards, unsecured lending, payments, and customer service platforms.
- Own end-to-end system delivery covering workflow systems, contact center platforms, AI chat banking, and telemarketing systems.
- Ensure high system availability, performance, scalability, and security in compliance with regulatory and audit requirements.
Project & Delivery Management
- Manage large-scale, cross-functional initiatives from request scoping, solution design, resource planning, vendor coordination, to delivery governance.
- Drive Agile/Scrum execution and DevOps CI/CD practices to accelerate time-to-market and improve release quality.
- Oversee budgets, capacity planning, and vendor performance across regional and local teams.
GenAI / AI-Enabled SDLC Enablement
- Lead the rollout and adoption of GenAI tools (e.g., Claude Code) to enhance developer productivity and software quality.
- Design and implement AI-enabled SDLC, including:
- Knowledge Base–driven discovery and design
- GenAI-assisted development and code quality improvement
- AI-powered test automation and regression testing
- SOP-guided deployment and recovery
- Identify, prioritize, and measure GenAI use cases in partnership with regional and local stakeholders.
Risk, Control & Compliance
- Ensure technology delivery aligned with secure SDLC, change management, AML controls, audit readiness, and operational resilience requirements.
- Partner with Risk, Compliance, and Internal Audit to design effective controls and mitigate technology risks.
Stakeholder & People Leadership
- Act as a trusted technology partner to Business, Marketing, Operations, Risk, Compliance, and regional technology teams.
- Lead and develop multi-disciplinary engineering teams across Java, React, Python, and platform technologies.
- Foster a culture of continuous improvement, automation, and engineering excellence.
Core Functional Domains
- Unsecured Lending & Cards
- Customer Engagement Platforms: Contact center, IVR/CTI, chat banking, campaign tools
- Workflow & Process Automation
- AI & Automation: Agentic workflows, test automation, SDLC transformation
Experience
Required Qualifications & Experience
- 15+ years of IT experience, with 10+ years in leadership roles, preferably within banking or financial services.
- Proven track record delivering large-scale, regulated, customer-facing systems.
- Hands-on leadership across system development, maintenance, operations, and transformation initiatives.
- Exceptional stakeholder management and communication skills across technical and non-technical audiences.
- Ability to balance business agility with risk, compliance, and control requirements.
- Strategic mindset with strong execution discipline.
- Experience leading regional or multi-country teams in financial institutions.
- Direct involvement in GenAI/AI-led digital transformation initiatives.
- Background in credit card, Loan technologies, telemarketing systems
Location:
Taipei Hub - 13F
Job:
Technology
Schedule:
Regular
Employee Status:
Full time
