VP/AVP, L2 Production Support Engineer, Wealth Management Technology, Group Technology

6-8 Years

Early Applicant

Job Description

Key Accountabilities

Day to Day support of all applications supporting Wealth Management business
Monitor critical components of the system and troubleshoot problem areas
Analyze and respond to queries and issues raised by end users in an effective and timely manner
Work closely with development team to provide fixes for critical application issues
Perform duties relating to system maintenance to ensure smooth usage of application and adherence to compliance
Create sustainable systems and services through automation and uplifts
Keen interest in providing high quality Wealth Management support service and familiar with the demands and escalations of a 24x7 support environments

Key Duties And Responsibilities

Ability to perform business analysis, impact analysis in a structured manner
Coordinates with Vendor for solution delivery and release upgrades
A proactive approach to spotting problems, areas for improvement, and performance bottlenecks
Gather and analyze metrics from both operating systems and applications to assist in performance tuning and fault finding
Participate in system design consulting, platform management, and capacity planning
Create sustainable systems and services through automation and uplifts
Balance feature development speed and reliability with well-defined service level objectives

Skillets

With at least 6 years of experience with Degree in Business Information Science, Computer Science or Engineering disciplines
Must have at least 5 years of Avaloq Experience
Strong Knowledge in Databases such as Oracle PL/SQL, Maria DB,
Good knowledge in Unix shell scripting or Python
Ability to program (structured and OO) with one or more high level languages, such as Python, Java, C/C++, Ruby, and JavaScript
Hands-on experience with cloud-based technologies and tools especially in deployment, monitoring and operations, such as Grafana, Data Dog, Prometheus, Splunk, Elasticsearch, AppDynamics
Minimum6 years of experience in IT application support in banking industry
Excellent interpersonal and Communication skills
Experience in IBM websphere MQ, Connect Direct, SSH, Tivoli workload scheduler, Linux/Unix environments
Able to articulate well on solution(s)
Able to work as a team
Ability to work under pressure and multitask
Willing to learn new technologies