VIP Executive (FT & PT)

About the role

The VIP Executive is responsible for assisting the VIP Manager with the overall operational performance of the VIP team. This includes working closely with operations, marketing and all other channels to effectively deliver a market differentiated high energy atmosphere of fun and exceptional guest experience to all guests, with a specific focus on VVIP & VIP guests.

Key responsibilities

• Assist with aspects of VIP relations, including public relations, reservations, scheduling, staffing and other administrative tasks

• Help create a professional, upscale, welcoming environment for guests from all walks of life

• Establish relationships with guests and make each one feel valued

• Manage payments and beginning/end time for VIP guests

• Arrange transportation for groups and VIP guests, book parties and events

• Expand nightly events through personal communication and marketing efforts

• Build, nurture and grow sustainable relationships with the key client base

• Assist with the recruitment, training and service delivery of hostesses, promoter girls and bottle service crew

• Building and managing a core VIP managing team, with particular focus on delivering Zouk's differentiated value proposition to the privileged guests

• Promote special club events to customers

About you

• Well-groomed and professional disposition

• Service orientated, friendly and good interpersonal skills

• Good command of written and spoken English

• Able to communicate with all levels

• Good leadership, performance management and coaching skills

• At least 1 to 3 years of relevant experience in a similar industry