Van Cleef & Arpels_ Assistant Boutique Manager

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Job Description

OPERATIONS

Drive boutique performance, monitor KPIs and propose strategies to improve where needed
Supervise back-office activities (stock management incl. POS display, cash & bills procedures, document management…)
Build & follow-up team planning (shifts)
Be the key-user for SAP & digital tools (sales, CRM, CS, and back office)
Ensure that retail procedures are respected (selling, customer services, stock management, security…)
Ensure KPIs are correctly tracked and managed for reporting projects and analysis, be the referent on reporting & KPIs measurement

Client Experience & In-store Journey

Support the Sales team in client engagement, act as an ambassador of the Maison
Make sure the boutique is correctly set-up to welcome the clients and maintained throughout operating hours
Coordinate omni-channel activities to ensure seamless client journey (orders, appointment booking, queue management)

TEAM DEVELOPMENT

Set & follow-up objectives (individual development plan…) together with BM, develop the team (coaching, 1-to-1 meetings etc.)
Define recruitment needs, participate in recruitments, and integrate new team members (induction, probation..)
Animate the team (prepare brief & share info) to develop skills (expertise, hospitality, arts & culture etc.)

MAISON IDENTITY & EXPERTISE

Know the Maison's products & History
Be a referent for (High) Jewelry, and Watchmaking know-how beyond the Maison and develop general knowledge on the competition
Ensure Brand visual identity (boutique planning, visual merchandising, maintenance…)