Act as a trusted advisor to business leaders, aligning HR initiatives with the needs of Taiwan's life insurance business.
Lead and support organizational transformation, including digitalization, distribution channel evolution, and organic-driven changes.
Champion change management initiatives by designing and implementing communication plans, stakeholder engagement strategies, and training to ensure smooth adoption of new processes and systems.
Provide insights on workforce trends in the and company and Taiwan insurance market to support strategic workforce planning.
Develop and execute workforce management strategies, including workforce segmentation, capacity planning, and succession planning to ensure optimal resource allocation and business continuity.
Talent Management & Development
Partner with business and support functions to identify critical talent needs specific to the company.
Collaborate with business stakeholders to plan and execute talent development strategies, ensuring alignment with organizational goals and future capability requirements.
Drive end-to-end strategic recruitment for niche/critical positions, leveraging workforce analytics to anticipate future talent needs.
Identify talent development needs and coordinate learning programs to enhance organizational capability.
Support leadership development and career progression initiatives, integrating change management principles to prepare leaders for evolving business environments.
Monitor and report on workforce metrics (e.g., turnover, engagement, productivity) to inform talent decisions and continuous improvement.
Employee Relations & Engagement
Provide guidance on employee relations issues, ensuring full compliance with Taiwan labor laws and FSC-regulated HR practices.
Manage employee communication, engagement programs, and cultural initiatives tailored to a foreign-owned insurance environment.
Act as a mediator to maintain a positive and productive workplace, fostering resilience and adaptability during periods of change.
Lead change readiness assessments and feedback loops to ensure employee concerns are addressed during transformation initiatives.
Performance Management
Facilitate performance management cycles, including goal setting, feedback, and performance reviews.
Uplift performance management quality by coaching leaders on performance differentiation, calibration, and development planning.
Integrate change management techniques into performance conversations to support employees through transitions and drive accountability for change outcomes.
HR Operations & Compliance
Ensure that HR practices comply with Taiwan labor laws, Life Insurance Association requirements, FSC regulations, and internal audit standards.
Support HR transformation projects, system enhancements (e.g., HRIS/MyHR), and process optimization to enhance employee experience.
Collaborate with regional and global HR teams on group initiatives, ensuring consistent change management practices across the organization.
Oversee workforce management processes such as headcount tracking, workforce forecasting, and flexible work arrangements to support business agility.
Qualifications
Bachelor's degree or above in Human Resources, Business Administration, or related field.
Minimum 10 years experience in HR, with at least 5 years as an HR Business Partner.
Strong knowledge of Taiwan labor law and HR best practices.
Demonstrated experience in leading change management and workforce management initiatives.
Excellent communication, stakeholder management, and problem-solving skills.
Proficiency in both Mandarin and English.
Core Competencies
Business Acumen
Strategic Thinking
Influencing & Negotiation
Change Management (including stakeholder engagement, communication, and training)
Workforce Management (including workforce planning, analytics, and resource optimization)
Employee Advocacy
★Learn more about Chubb Life Taiwan's culture and workplace
