Introduction
At IBM Global Sales, we bring together innovation, collaboration, and expertise to help clients solve their most complex business challenges. Working across industries and geographies, you'll partner with colleagues, clients, and partners to co-create solutions that drive digital transformation and lasting impact.Success in Global Sales is built on curiosity, empathy, and collaboration. You'll connect technical understanding with strong people skills, building trusted relationships and shaping solutions that improve business and society. With world-class onboarding, continuous learning, and a supportive culture, IBM offers the tools and opportunities to grow your career. Join us and be part of a global team that's passionate about driving innovation and making a difference.
Your Role And Responsibilities
As a TLS Renewals Generalist, you will play a crucial role in executing contract renewals for all TLS clients. Your focus will be on identifying upsell and cross-sell opportunities within existing accounts, driving business growth and expansion. Your primary responsibilities will include:
- Execute Contract Renewals: Manage and execute contract renewals for all TLS clients, ensuring timely and efficient completion of the renewal process.
- Identify Upsell Opportunities: Analyze client accounts to identify potential upsell and cross-sell opportunities, collaborating with internal stakeholders to develop targeted sales strategies.
- Drive Business Growth: Leverage existing relationships to drive business growth and expansion within TLS client accounts, identifying areas for increased revenue and profitability.
- Deliver Client-Facing Solutions: Develop and deliver tailored solutions to meet the unique needs of TLS clients, ensuring high levels of client satisfaction and loyalty.
- Optimize Sales Strategies: Continuously review and optimize sales strategies to maximize results, staying up-to-date with industry trends and best practices.
Required Technical And Professional Expertise
- Contract Renewal Execution: Exposure to managing and executing contract renewals, ensuring timely and efficient completion of the renewal process.
- Sales Opportunity Identification: Experience working with client account analysis to identify potential upsell and cross-sell opportunities.
- Client Relationship Management: Exposure to leveraging existing relationships to drive business growth and expansion within client accounts.
- Solution Development: Experience working with developing and delivering tailored solutions to meet unique client needs.
- Sales Strategy Optimization: Exposure to reviewing and optimizing sales strategies to maximize results, staying up-to-date with industry trends and best practices.
Preferred Technical And Professional Experience
- Industry Trends Knowledge: Exposure to staying up-to-date with industry trends and best practices in sales strategy optimization, with ability to apply this knowledge to maximize results.
- Tailored Solution Development: Experience working with developing and delivering tailored solutions to meet unique client needs, with understanding of how to ensure high levels of client satisfaction and loyalty.
- Cross-Sell Analysis: Exposure to analyzing client accounts to identify potential upsell and cross-sell opportunities, with ability to collaborate with internal stakeholders to develop targeted sales strategies.
