Job Description
This role is responsible for driving process excellence and transformation across Product & Marketing, with a focus on improving Third-Party Lifecycle Management (TLM), vendor onboarding, and operational workflows.
The role aims to simplify complexity, reduce manual processes, strengthen controls, and enable scalable and efficient execution through process redesign and digital automation.
Responsibilities
- TLM & Vendor Onboarding Process Design
- Design and implement a structured and scalable vendor onboarding framework
- Simplify and standardize the end-to-end TLM process for marketers
- Define clear requirements, documentation, and workflow steps to improve usability and efficiency
- Partner with Compliance, Risk, Legal, and InfoSec to ensure all requirements are embedded seamlessly
- Process Optimization & Risk Control
- Map existing workflows and identify inefficiencies, risks, and control gaps
- Redesign processes to reduce manual effort and minimize operational errors
- Implement control mechanisms and governance to ensure consistency and compliance
- Proactively identify potential risks and integrate preventive measures
- Digitalization & Automation
- Drive the transition from manual processes to digital and automated workflows
- Work with technology teams to develop tools, systems, or workflow automation solutions
- Improve data tracking, visibility, and reporting capabilities
- Continuously identify opportunities to enhance efficiency through automation
- Cross-functional Coordination & Enablement
- Act as a liaison across Compliance, Risk, Legal, InfoSec, Control managment and Operations
- Support marketers in navigating processes efficiently
- Drive continuous improvement mindset across stakeholders
Qualifications
- 3-5 years of experience in operations, process improvement, project management, or consulting
- Strong experience in process mapping, workflow design, and operational optimization
- Familiarity with TLM, vendor onboarding, risk management, or compliance processes preferred
- Experience in financial services or regulated environments is a plus
- Strong problem-solving skills with attention to detail
- Ability to balance risk control with business efficiency
- Experience in digital tools, workflow systems, or automation projects is a plus
- Strong stakeholder management and communication skills
About Us
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About The Team
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
