Technician

Repair hearing aids and process custom orders, passing complete and accurate order information to manufacturers for production. Quality and lead time are the top priorities: every repair and order must meet specifications and be delivered on time.

Tasks & Responsibility:

• Diagnostic & Repair: Diagnose and repair hearing aids and accessories, including all models/ products that are within the service period.
• Custom order processing: Check each order for complete specifications (device type, shell, vent, color, ear side, scan file) and send it to the manufacturer; communicate with the manufacturer and customers for the needed adjustment of custom orders.
• Acoustic Testing & Calibration: Utilize specialized audiological testing equipment to perform required tests for demo samples for customers.
• Shell & Ear Piece Modification: Perform delicate manual work on custom earmolds and hearing aid shells, including buffing, grinding, re-shelling, and drilling vents.
• Quality Assurance: Ensure all repaired instruments comply with manufacturer specifications, SOP, and safety standards
• Turnaround lead time: Prioritize and schedule repairs and custom orders daily to ensure meeting the committed turnaround time. Escalate any at-risk job to the Senior Lab Technician or supervisor before it is late.
• Preventative Maintenance: Conduct periodic maintenance checks, such as equipment calibration, ESD protection, humidity and temperature control.
• Documentation & Records: Log completed repairs, parts usage, maintenance schedules, and time spent into computerized maintenance management systems or files.
• Inventory Management: Monitor spare parts stock, report low inventory levels, and assist with cycle counts.
• Safety Compliance: Adhere strictly to workplace safety rules, and industry compliance standards.
• Customer / Team Support: Communicate repair statuses clearly with clients, store managers, audiologists, or production cases.
• Assigned tasks: Support ad-hoc tasks assigned by the Operations Supervisor, such as urgent repairs or order-processing needs.
  
  

Requirements:


Minimum Professional Certification in Electrical or Electronics

Minimum 3 Years Of Working Experience

Able to work under pressure with minimal supervision

Focused: quick learner, strategically prioritizes work, committed

Basic English language.

Basic knowledge in IT ( Microsoft office)

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.