Analyzing, documenting and communicating to internal/external to meet customer technical expectations and ensure customer satisfaction
Managing customer relationships to ensure early and open communication that meets customer expectations
Developing and maintaining strong working relationships with Internal Groups such as Sales, Engineering, Service, Marketing, and other relevant company resources
Hotline support for technical enquiries
Handle goods returns process
Using knowledge-bases to share information about known issues
Qualifications
Qualifications:
Colledge Diploma or above in Electrical Engineering / Mechanical Engineering / Automationor related disciplines.
2 years or above of working experience is preferred
Good command in English, Cantonese & Mandarin.
Good communication skills & good telephone manner.
