Technical Support Engineer(Oracle)

2-4 Years

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Early Applicant

Job Description

Job Description:

Provide post-launch technical support for the Oracle project, including troubleshooting, incident resolution, and user training
Respond to technical inquiries, propose solutions, and coordinate with the development team to resolve complex issues
Create operational documentation and knowledge base articles, optimize support processes, and improve customer satisfaction
Monitor system performance and assist with version upgrades and data migrations

Qualifications:

Bachelor's degree or above, with 2+ years of technical support or operations experience. Familiar with Java applications and databases
Proficient in Linux commands, capable of independent log analysis and performance monitoring (e.g., using Prometheus)
Knowledge of basic operations. Experience with cloud services (AWS/Azure) support is a plus
Responsible, with strong customer service orientation and ability to work under pressure