Technical Services Engineer

Missions:

>This position is responsible for providing technical expertise in the pre and post sales cycle.

>This position is responsible for pre-sales and support sales team for business development

Activities:

>Provides technical expertise to sales representatives, retailers and (key account) customers during the sales process.

>Provides technical input into bid proposals, projects and technical documents within the sales process, support on specification and identifies additional sales opportunities with existing customers.

>Performs technical sales support at customer sites, or on a multiple-site basis

>Collaborates with sales teams to develop and recommend products and services to meet customers requirements

>Provides post-sale technical support services to customers, including installation, troubleshooting, problem resolution, maintenance of products and inspection of return claim products.

>Responds to customer questions regarding operation and malfunctions.

>Advises customers on preventative maintenance and configuration adjustments to improve product performance and customer satisfaction.

>Response for product and technical training to customers.

>Responsible for new product application and testing.

>Prepare technical documentation for presales, sales and after sales.

>Identify and visit third-party technology providers, conduct subsequent product testing for both parties, and explore business opportunities.

Qualification:

>At least 3 years working experience in Engineering industry for technical services & support, preferably with experience in KNX/ETS solution, after-sales handling/management, and related in the field of motorization/automation business.

>University graduate in Mechanical / Electrical / Electronic Engineering or related disciplines.

>Good knowledge of mechanical, electrical and electronic products.

>Local language is a must. Fluent in spoken and written English is essential.

>Experience & knowledge in KNX/ETS solution. Others like smart home & automation is a plus.

>Good communication skill