Technical Service Engineer

About the Role

This role is to provide technical expertise and support throughout the pre-sales and post-sales cycle. The role will work closely with the Sales team, customers, retailers and external technology partners to provide technical solutions, product support and training, while also supporting business development opportunities.

Responsibilities

• Provide technical support and expertise to sales representatives, retailers and key customers throughout the sales process.
• Support bid proposals, projects, technical documentation and product specifications.
• Provide technical support at customer sites, including multiple-site projects when required.
• Work with Sales to recommend suitable products and solutions based on customer requirements.
• Provide post-sales technical support, including installation, troubleshooting, problem resolution, maintenance and product return inspections.
• Respond to customer enquiries related to product operation and malfunctions.
• Advise customers on preventive maintenance and configuration adjustments to improve product performance and customer satisfaction.
• Conduct product and technical training for customers.
• Support new product application and testing.
• Prepare technical documentation for pre-sales, sales and after-sales activities.
• Identify and visit third-party technology providers, conduct product testing and explore potential business opportunities.
• What You Will Be Responsible For The successful candidate will play an important role in ensuring customers receive the right technical support and solutions before and after the sale, while helping the Sales team identify opportunities and deliver a positive customer experience.

Qualifications

• University degree in Mechanical, Electrical, Electronic Engineering or a related discipline.

Required Skills

• At least 3 years of experience in engineering technical services and/or technical support.
• Good knowledge of mechanical, electrical and electronic products.
• Strong communication and customer-facing skills.
• Fluent spoken and written English is essential.
• Local language proficiency is required.

Preferred Skills

• Experience in after-sales technical support is preferred.
• Experience in motorization, automation, smart home or related technologies is an advantage.
• Knowledge or experience with KNX/ETS solutions is preferred.
• Strong communication and customer-facing skills.
• Fluent spoken and written English is essential.
• Local language proficiency is required.

Key Competencies

• Strong customer service mindset

• Technical problem-solving and analytical skills

• Good communication and presentation skills

• Pre-sales technical support capability

• Efficient and responsive service.

• Ability to work independently and as part of a team