Technical Officer

Responsibilities:

• Support the operation team on log analysis, remote diagnosis and restoration works on established Services.
• Be responsible for the IT Helpdesk support such as incident management, problem management, and change management
• Perform preliminary log analysis on security events and incidents
• Deliver technical support services and solutions on customer's CPE equipment capacity, performance and utilization
• Handle customer enquiry on network security event and incident as well as performance of their CPE equipment issue

Requirements:

• Bachelor Degree in Electronics, Computer engineering or related disciplines
• Good understanding in handling servers or network operations
• Good understanding of the IT service management process is desirable
• Knowledge in Basic networking
• Professional certifications such as CCNA are preferred
• Good interpersonal and presentation skills, and have a mature, dedicated and self-motivating attitude
• Good customer services and able to work under pressure
• Proficiency in spoken and written in both Chinese and English