Technical Officer
Pacific Century CyberWorks Limited- Posted 14 days ago
- Be among the first 10 applicants
Job Description
Job Scopes
. Serves as Level 2 support handling the full lifecycle of dispatched tickets via hands-on and remote support.
. Performs Move/Add/Change/Delete (MACD) services, patch management, hardware/software deployment, and yearly preventive maintenance.
Job Requirement
- Higher-Diploma / Degree in Information Technology or related discipline.
- Minimum 2 years of solid working experience providing Level 2 end-user support.
- Qualified to independently resolve in-scope issues.
- Experience handling MACD, software deployment, and patch management.
- Ability to act as remote hands and eyes for Level 3 specialists.
- Must support users in Cantonese, English, and Mandarin.
- Working Windows: Mon - Fri, 08:00 - 19:00 Sat, 08:00 - 14:00
- Working Location: Customer Office
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