Technical Officer ???? - IT ????

2-4 Years

Posted 8 hours ago
Be among the first 10 applicants

Job Description

Technical Officer - IT Service Desk
We are a professional IT services team dedicated to delivering reliable, high-quality technical support to a diverse portfolio of corporate clients. As our business continues to grow, we are looking for passionate talents to grow with us in the following role.

Your Role

Handle IT Service Desk enquiries via hotline, email and instant messaging
Provide first-line technical support and troubleshooting to users
Log, track and manage incident and service request tickets
Diagnose and resolve hardware, software and system-related issues
Monitor and follow up on open cases to ensure timely handling and resolution
Collaborate with internal technical teams and external vendors on complex cases
Update and manage ticket records in accordance with the Service Level Agreement (SLA)
Assist in distributing system maintenance, service outage and other IT communications
Collect user feedback to continuously improve service quality and user experience

To Succeed in this Role

Minimum 2 years experience in IT Helpdesk, Technical Support or Service Desk (insurance / financial services industry an advantage)
Strong troubleshooting skills across computer hardware, mobile devices and common software
Proficient in Microsoft Windows, Microsoft 365 and Apple macOS platforms
Good problem analysis and resolution skills
Attentive, responsible and able to multi-task
Good customer service mindset and communication skills
Able to work independently while being a good team player

Language & Qualification Requirements

Right to work in Hong Kong without the need for company sponsorship of a work permit
Native proficiency in Cantonese
Business proficiency in both English and Mandarin (written and spoken)

If you are passionate about technology, enjoy solving problems and aspire to build your career within a professional team, we would love to hear from you - join us and grow together!

- IT