Technical Content Developer – Server & Storage
Location : Taipie, Taiwan
Role Overview
We are hiring a Technical Content Developer to create customer-facing troubleshooting and self-help content for Lenovo server and storage products. This role focuses on simplifying complex technical concepts into clear, actionable guides that help customers resolve issues independently.
Key Responsibilities
- Develop and maintain technical content for customer self-support (troubleshooting guides, how-to articles, demos, and videos)
- Work with engineers, architects, and product teams to gather accurate technical information
- Convert complex server/storage concepts into clear, step-by-step, user-friendly content
- Create multimedia content (screen recordings, demos, videos) to support learning and troubleshooting
- Update and maintain content on support platforms based on product changes and feedback
- Collaborate with training and marketing teams to align content with customer education needs
- Manage multiple content projects and deliver within timelines
Required Skills & Experience
- 3+ years of experience in technical writing, content development, or a similar role in IT/infrastructure
- Strong understanding of storage technologies (SAN, NAS, RAID, SSDs, basic cloud concepts)
- Working knowledge of servers, operating systems, networking basics, and virtualization
- Ability to translate technical information into clear, structured, user-focused content
- Experience working with engineers or technical teams
- Strong written and verbal communication skills
- Ability to manage multiple tasks in a deadline-driven environment
Good to Have
- Experience with enterprise storage solutions (Lenovo, NetApp, Nutanix, etc.)
- Exposure to technical support (L1/L2) or customer-facing troubleshooting
- Experience with video/content creation tools (e.g., Adobe Premiere, Kapwing)
- Familiarity with CMS or content publishing platforms
- Knowledge of systems management or software-defined environments
This role directly improves customer experience by enabling users to troubleshoot and resolve issues independently, reducing support dependency and improving product usability.
