Main Responsibilities :*
The position serves as the primary contact for clarifying reagent report interpretation and troubleshooting; providing reagent correlation and application; as well as technical education for customers before and after instrument installation. It also provides support to the sales and service team for business growth. The main job responsibility will be :
- Deliver Customer Operator training in Abbott facilities or on-site
- Perform new instrument and assay implementations through to Test of Record
- On-site assay investigation, troubleshooting and operator training and coaching
Skills & Experience Required :*
- Bachelor degree in medical / electrical / mechanical or medical technology is preferred
- Proven track record in a Diagnostic laboratory or similar position, supported by management and customer references preferred or Graduate entry program.
- Successful engagement with customers, specifically lab staff.
- Technical Assay and system expert for product line responsibility
- Highly developed communication skills and ability to demonstrate empathy and engagement with customers
- Ability to identify and drive resolution of issues
- Strong experience in use of analytical tools and software
- Knowledge of laboratory accreditation requirements is a plus.
