Technical Account Manager – AMR Solutions (Factory / Industrial Focus)
Company: Bear Robotics
Location: Taipei, Taiwan
Employment Type: Contractor (Project-based / Renewable)
Role Overview
We are looking for a
Technical Account Manager (TAM) on a
contract basis to support the deployment and long-term success of our Autonomous Mobile Robot (AMR) solutions in factory and industrial environments.
This role sits at the intersection of
technical delivery, customer success, and after-sales operations, ensuring smooth system integration, reliable performance, and strong customer satisfaction post-deployment.
As a contractor, you will play a
hands-on, field-oriented role, working closely with customers, internal engineering teams, and system integration partners to drive successful AMR implementation and scalable operations across key accounts.
Key Responsibilities
- AMR Deployment & Project Management
- Lead end-to-end AMR deployment projects in factory environments
- Coordinate with customers, SI partners, and internal teams for on-site implementation
- Ensure successful system integration (WMS / MES / ERP interfaces, workflows, mapping)
- Manage timelines, risks, and deliverables across multiple projects
- After-Sales Support & Account Ownership
- Act as the primary technical point of contact post-deployment
- Own customer success metrics: uptime, performance, and expansion opportunities
- Troubleshoot and resolve technical issues in live operations
- Drive continuous improvement based on operational feedback
- Training & Enablement
- Develop and deliver training programs for customers and partners
- Create SOPs, playbooks, and operational guidelines
- Enable customers to independently manage daily robot operations
- Share field insights and best practices with internal teams
- System Integration & Technical Support
- Work with engineering teams to support integration with factory systems
- Provide hands-on support for networking, APIs, and fleet management systems
- Collaborate on customization requirements for enterprise customers
- Assist in debugging and improving system reliability
- Cross-functional Collaboration
- Partner with Sales to support technical pre-sales and expansion opportunities
- Provide structured feedback to Product & Engineering teams
- Coordinate with vendors and partners within the AMR ecosystem
Qualifications
Must-Have- 5+ years of experience in:
- AMR / AGV systems, robotics, or industrial automation
- OR Technical Account Management / Field Application Engineering
- Strong understanding of:
- Factory operations / warehouse automation
- System integration (WMS, MES, APIs, networking)
- Proven experience managing deployment projects in industrial environments
- Hands-on, problem-solving mindset with ability to work on-site
- Strong communication skills with both technical and business stakeholders
- Bilingual: English (business level) and Chinese (fluent)
Nice-to-Have
- Experience working with System Integrators (SI)
- Knowledge of ROS, fleet management systems, or robotics software stacks
- Background in after-sales support or customer success roles
What Success Looks Like
- Smooth and scalable AMR deployments across key factory accounts
- High system uptime and strong customer satisfaction
- Expansion opportunities driven by strong customer relationships
- Well-established training and support systems
Why Join Bear Robotics
- U.S.-based AI & robotics company with global reach
- Cutting-edge AMR solutions with real-world deployments
- Fast growth with strong enterprise traction
- Direct impact on Tier-1 industrial automation projects
About Us
We are Bear Robotics, a team who has worked hard on developing our amazing robot Servi.
Bear Robotics was founded in 2017 and we are 250+ motivated Bears who work tirelessly everyday to make our robots a reality. We have developed robotic solutions that autonomously navigate indoor environments for a variety of consumer solutions, like restaurants, senior living facilities, hotels & casinos just to name a few. Working for a dynamic start-up gives you a chance for rapid personal development. While building expertise in your field you'll have countless opportunities for growth as we expand our product line and global reach. We're not a big tech company yet, but we're striving every day to be THE global player when it comes to hospitality robotics. We are all involved in the growth process and are working to create new momentum as a leader in mobility platforms. We invite you to immerse yourself in the journey of Bear Robotics, which is steadily expanding globally based on the recently completed Series C funding, and demonstrate your capabilities to the fullest. If you feel you're ready for an adventure in robotics, we would love to hear from you.
