At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role
As a Performance Leader for Taiwan Collections, the successful applicant will be accountable for managing 3rd party collection partners in Taiwan servicing Call & Collect, Legal and other Specialty portfolios. The candidate will be responsible for maximizing collections effectiveness and minimizing operational risk. Working closely with and under the guidance of the Collections Manager and Director for JAPA, the incumbent will be results focused and will provide ongoing support and guidance to agency partners, conduct performance reviews and meet collection performance and governance expectations.
Responsibilities
As the successful candidate you will:- Adopt A hands-on approach to oversee/optimize agency performance.
- Partner with agencies to identify opportunities/ root cause, implement and monitor solutions to improve overall performance
- Demonstrate Strong analytical skills to understand key performance drivers and drive collections effectiveness
- Ensure that the partner is audit ready 24/7 and drive compliance to regulatory and AXP requirements
- Collaborate with agencies and internal partners for completion of all Agency audits including POMT, TLM, TSM, GCM etc. and timely remediation of findings
- Engage with partners in hiring, training and developing talent. Ensure timely completion of all essential trainings
- Conduct regular site visits and telephone reviews of performance & governance
- Document daily, weekly and monthly engagement actions with outside agencies
- Implement and maximize the usage of collection treatment tools/strategies
- Collaborate with teams across Global Collections and leverage best practices to deliver strong performance
- Develop and maintain positive working relationships with teams within GCFN as well as other business unit's i.e. Risk management, GCO, Compliance etc.
- Self-directed and passionate about driving results with experience in credit / collections operations essential. Preferably, experienced in working with 3rd party vendors
- Knowledge of court systems, litigation and court management highly desirable however not essential
- Excellent analytical and problem-solving skills - to gain insight and act from analyzing data
- Ability to partner directly with 3rd Party agencies to drive results
- Proven ability to lead, influence, and contribute at various levels of the business
- Flexibility to operate in a Global environment spanning multiple geographies and time zones
- Strong verbal, written and inter-personal communication skills to maintain strong relationships within and outside AXP
- Ability to effectively multitask and work in a fast pace, dynamic environment
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. 
