The Business Entity
Technical Assistance Centre is team of world-class technical experts whose #1 focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experience. Our success is validated through outstanding business outcomes for our customers and partners, including industry recognition and a high level of employee engagement.
The Team
We provide technical support on a worldwide basis 24 x 7 x 365 to customer sites where Network products and tools are deployed. TAC expects that our engineers demonstrate a high level of customer network intimacy by working very closely with them and understand their business priorities. The position has the following responsibilities:
Job Description:
Mandatory Skills:
- Minimum 2 years of hands-on experience in Telepresence, CUCM, Voice communications manager and related hardware.
- Co-work with team members and willing to learn new skills.
- Working as mediator between partners and BU for defect and research related issues.
- Working in the Tech zone for creating technical documents which can be taken as reference at the time of troubleshooting.
- Working on the IC-Digitization to automate the issue detection from the logs automatically.
- Certification (Mandatory) CCNA
Optional Skills (Nice to have):
- Troubleshooting Video and Voice related issues for Telepresence Calls.
- Troubleshooting and configuration on CUCM, IMP, Unity Connection, Expressways/Jabber and Gateways.
- Configuration and solving issues related to CUCM, TMS, TPS, Conductor, CMS and Telepresence endpoints to enable voice and video calling.
- Configuration and Troubleshooting of Mobile and Remote Access on Expressway-Core, Expressway-Edge, CUCM and DNS Servers.
- Configuration and Troubleshooting for network telepresence Immersive and Non-Immersive devices to enable telepresence call capability.
Role and Responsibilities:
- Provide phone/email consultation to independently debug product problems reported by Network customer.
- Provides support on a worldwide basis.
- Provide technical support to customers for Network technologies, products, and/or solutions.
- You will simulate technical problems in the lab environment.
- You will work closely with colleagues to achieve common goals.
- The engineer will strive to achieve technical perfection and expertise.
- You will demonstrate an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge.
- Language Required - Mandarin + English
