- Be the first-line expert keeping advanced automation systems running.
- Work closely with cutting-edge, high-complexity in-house applications.
About Our Client
Our client is a world-class leader in automation solutions, delivering complex in-house systems for warehousing, logistics, distribution, and industrial operations. With global engineering teams across APAC, Europe, and the U.S., the company builds high-performance systems that integrate software, controls, equipment, and large-scale automation.
Job Description
- Provide on-site technical support, troubleshooting, and incident resolution for large-scale automation systems.
- Diagnose system faults involving Windows servers, SQL databases, networking, and custom application behavior.
- Lead incident & problem management until a workaround or resolution is confirmed.
- Participate in commissioning and testing for new system deployments at customer sites.
- Maintain strong relationships with local clients and act as the technical first-line contact.
- Conduct system monitoring, validation, regression testing, and escalation coordination with global engineering teams.
- Ensure safety compliance, hazard identification, and adherence to company procedures.
- Contribute to continuous improvement activities and internal knowledge base updates.
The Successful Applicant
- Strong troubleshooting skills in Windows Server environments.
- Knowledge of MS SQL Server, networking (LAN), and basic understanding of C#, .NET, Python, PowerShell, or HTML is highly valued.
- Background in automation, material handling, system integration, or in-house software applications is highly preferred.
- Exposure to PLC (Siemens / Rockwell) is a plus, not a requirement.
- Customer-facing mindset with solid communication and problem-solving skills.
- Ability to work independently, travel locally, and handle field-service conditions.
- Proficiency in written & spoken English.
What's on Offer
- Work with advanced industrial automation solutions used by global companies.
- High ownership role with a direct impact on customer operations.
- Strong technical exposure across software, systems, SQL, networking, and automation.
- Join an international engineering environment with APAC collaboration.
Contact: Max Yeh
Quote job ref: JN-122025-6897865
